Health Org Achieves Superior Customer Experience with Salesforce Experience Cloud Automation

The world's leading care solutions provider, a healthcare organization needed to accelerate its patient engagement and improve process automation with more secure mobile login feature capabilities.

Business Needs

Environment

Business Challenges

Ability to allow end-users to self-register on the community portal

Need for a simple login process for the community users

Ability to allow the internal health care staff to manage patients' check-in and checkout process, approve patients' service requests, and manage their overall journey with the hospital

Need for a more robust and secure online payment system

Need for custom feedback feature to solicit feedback from the end-users

Need for the appointment scheduling feature for the patients

Need for a task completion flow for patients to track their upcoming schedules and appointments

Solution

Collaboration: Connected the Organization’s health product with the Salesforce experience cloud for easy collaboration and information availability

Lightning Web Components: Created a custom lightning component page on the community portal to show patients' task completion flow

Mobile Login: Implemented QR code based login feature for patients to login securely in the community portal with their mobile devices

Feedback Form: feedback functionality using custom forms to capture experience responses from the patients

Custom Dashboard: Implemented a custom dashboard to reflect real-time data with refresh features to the healthcare providers

Integration: Integrated the health product with InstaMed for a smooth and secure online payment process

Result

2X patient engagement process

Better UI with Lightning component

Easy and secure mobile login capabilities

Moved the pen and paper patient information system to a cloud solution

Outcome

2X patient engagement process

Better UI with Lightning component

Easy and secure mobile login capabilities

Moved the pen and paper patient information system to a cloud solution

Health Org Achieves Superior Customer Experience with Salesforce Experience Cloud Automation

Business Needs

Environment

Business Challenges

Solution

Result

Outcome

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