Boosted Cyber Security Company's Efficiency by 30% with Service Cloud Implementation
The company offers security analytics and automation software and services for organizations to reduce the risk of a breach, detect and respond to attacks, and build effective IT security programs. The Corporation strengthens over 7800 customers' ability to defend against everything from opportunistic drive-by attacks to advanced threats. The Corporation needed a way to make its service processes more efficient by enhancing its case management system.
![](https://cdn.prod.website-files.com/649d46d16f136dcd303a8c58/654b04279647494616bbdb19_Boosted%20Cyber.png)
Business Needs
Environment
![](https://cdn.prod.website-files.com/649d46d16f136dcd303a8c58/64f5a51c97c10328d5087e35_Boosted%20Cyber%20Security-%20Challanges.png)
Business Challenges
Solution
![](https://cdn.prod.website-files.com/649d46d16f136dcd303a8c58/64f5a522bc77c145a42c8229_Boosted%20Cyber%20Security-Solutions.png)
Result
![](https://cdn.prod.website-files.com/649d46d16f136dcd303a8c58/64f5a5284d54783a337a4d46_Boosted%20Cyber%20Security-Outcome.png)