Lifted MCE's Business with Custom Solution, Managed Services for Elevator Control Excellence

The client is one of the world's leading elevator controls companies based out of California, USA. It provides non-proprietary, serviceable and maintainable elevator controls. Its complete elevator packages are optimal for any modernization or new construction project. From hydraulic/traction controls to machines, cabs and fixtures, The client has an abundance of options.

Business Needs

AMS, SOLMAN implementation, GRC Implementation. Strategic business improvement upgrades using enterprise service oriented architecture (enterprise SOA).

Environment

Back-end Systems-ECC 6.0 and 3-tier landscape (Dev, QA and Production Server) On-Premise

Business Challenges

We had to understand the business requirements and the Client’s pain points

No Knowledge Transfer was providedfrom the previous support vendor. We met with The client to understand and prepare necessary documents

There was a large gap in QA data and production data. Due to this QA testing was not used for a long time

Solution

We have been consistently resolving their AMS issues since we started supporting Organisation and the results have exceeded Client’s expectations

KloudData has reviewed the entire system and has provided client with 24/7 service in urgent cases

We conveyed the importance of QA server (Quality Assurance) refresh from production and completed the same. We successfully completed the QA refresh

Result

Reduce complexity and enhance IT effectiveness

Rapid actualization of a Center of Excellence Testing on QA server became easy due to availability of latest data

Client has expressed complete satisfaction for the resolutions we are providing to AMS issues

Outcome

Reduce complexity and enhance IT effectiveness

Rapid actualization of a Center of Excellence Testing on QA server became easy due to availability of latest data

Client has expressed complete satisfaction for the resolutions we are providing to AMS issues

Lifted MCE's Business with Custom Solution, Managed Services for Elevator Control Excellence

Business Needs

Environment

Business Challenges

Solution

Result

Outcome

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